Salt & Serum LLC ("Salt & Serum," "we," "us," or "our") respects your privacy and is committed to protecting the personal and health information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have. It also serves as our summary Notice of Privacy Practices for protected health information.
Salt & Serum LLC is a concierge wellness practice serving clients across Florida by telehealth and in person. You can reach us at Saltserum@gmail.com or (786) 650-7240.
When you submit a form, book a service, or contact us, we may collect your name, email address, phone number, location (such as your hotel, rental, or neighborhood), the services you are interested in, and any details you choose to share in a message.
When you become a patient, we collect health information needed to provide safe, appropriate care — for example, your medical history, medications, lab results, treatment goals, and notes from your visits. This is "protected health information" (PHI) and is handled as described in Section 5.
Payments are processed by our third-party payment provider, Square. Your full card number is entered directly with Square and is not stored on our servers. We may retain limited records such as the amount, date, and a receipt reference.
Like most websites, ours may receive basic technical data (such as IP address, browser type, and pages visited) through standard server logs and any analytics or web-font services we use. Our site loads fonts from Google Fonts, which may receive your IP address as part of delivering those fonts.
If you provide your phone number, you consent to be contacted by phone, text, or email about your care and requests. Message and data rates may apply. You can opt out of non-essential messages at any time by replying STOP or contacting us.
As a healthcare provider, we are required to protect the privacy of your protected health information (PHI). We use and disclose PHI primarily for the following purposes:
Other uses and disclosures generally require your written authorization, except where permitted or required by law. You have rights regarding your PHI, including the right to access and request a copy of your records, request corrections, request restrictions on certain uses, request confidential communications, receive an accounting of certain disclosures, and receive a paper copy of our notice. To exercise these rights or file a privacy complaint, contact us at Saltserum@gmail.com. You will not be retaliated against for filing a complaint, and you may also complain to the U.S. Department of Health and Human Services.
This section is a plain-language summary. A complete Notice of Privacy Practices, reviewed by counsel, should be provided to and acknowledged by patients at intake.
We do not sell your personal information. We share it only as needed:
We keep information for as long as needed to provide services, meet medical-record retention requirements under Florida law, and comply with legal obligations. We use reasonable administrative, technical, and physical safeguards to protect your information; however, no method of transmission or storage is completely secure.
You may request to review, update, or delete personal information we hold about you, subject to limits that apply to medical records and legal requirements. Florida residents and residents of other states may have additional rights under applicable law. To make a request, email Saltserum@gmail.com.
Our website and services are intended for adults (18+). We do not knowingly collect personal information from children without appropriate consent.
Our site may link to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies.
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be posted on this page.
Questions about this policy or your information? Contact Salt & Serum LLC at Saltserum@gmail.com or (786) 650-7240.